Read these six answers and most support questions resolve before you open a chat.
accountHow long does it take to get an answer in my language?+
Pick whichever of four languages suits you: English, German, Finnish or Norwegian. Agents answer in all of them, day or night. Say the language you prefer in your first message and the reply comes back the same way.
accountDo I need to wait until the weekend is over to get help?+
Yes, help runs around the clock, including Saturday and Sunday in the United Kingdom. A chat agent typically replies within four minutes, and phone pickup usually takes three. E-mail is slower at about two hours, so use it for paperwork rather than urgent problems.
accountWhat if I want a copy of my personal data?+
Write to
[email protected] and ask for a copy of your data or its deletion. Requests are handled under the privacy terms you accepted at sign-up, and some records must be kept for licensing reasons. Expect a reply to that address rather than to general support.
accountWhat happens when I look up who licenses this casino?+
Magic365 Casino LLC holds licence ALSI-975625 from the Anjouan Offshore Finance Authority, registered as company 961761 (Anjouan) at Hombo Road, Mutsamudu. Check those four details before you deposit, since they identify who is answerable for your account.
accountWhere do I turn when support leaves me unhappy?+
Send
[email protected] with what happened and the outcome you want, after support has had a fair go at fixing it. Should that still leave you unhappy, you may take the matter to the Anjouan Offshore Finance Authority, which issued the licence. Keep the correspondence; it becomes your evidence.
accountDo I need to verify before my first payout?+
Allow up to 69 hours for verification once you have sent proof of identity, proof of address and confirmation of your payment method. Most checks finish sooner, and the clock only starts when all three documents arrive. Nothing here asks you for your password.